Contact Us
Call Customer Service at the numbers below for residential and commercial billing, sales and technical support inquiries.
Residential services
Subscribe to Cogeco Services
(Monday to Friday, from 8:30 a.m. to 7:30 p.m.,Saturday, from 8:30 a.m. to 5 p.m.)
1-866-921-5792
General inquiries
(Monday to Friday, from 8:30 am to 7:30 p.m.,Saturday, from 8:30 a.m. to 5 p.m.)
1-800-665-5151
Residential technical support
(7 days a week)1-855-208-5854
Business services
Cogeco Business Solutions
(Monday to Friday, from 8:30 a.m. to 5 p.m.)1-866-780-5784
Commercial technical support
(7 days a week, from 7:30 a.m. to 11 p.m.)1-800-665-3131
Accessibility Challenges?
Message relay service (711)
Allows hearing-impaired and speech-impaired individuals to communicate by phone with non-impaired people with a relay agent acting as an intermediary.
- 711 from a teletypewriter to a standard phone;
- 1-800-855-1155 from a teletypewriter to another teletypewriter;
- 1-800-855-0511 from a standard phone to a teletypewriter.
IP Relay service
Allows hearing-impaired and speech-impaired individuals to place and receive text-based relay calls from their personal computer.
- Register and log-in online at http://iprelay.cogeco.com.
- To communicate from a standard phone to the computer of a Cogeco IP Relay customer, dial 1-855-308-5160.
Contact Us
Cogeco will never ask for passwords in unsolicited emails!
If you receive an email asking you for personal or account information, it’s not from Cogeco.
Award
Nous sommes fiers d’annoncer que pour une quatrième année, y compris 2011, le prix pour le plus haut taux de satisfaction de la clientèle dans la catégorie télécommunications et télévision a été attribué par SQM au centre d’appels de Cogeco dans le cadre du plus prestigieux gala annuel de remise de prix d’excellence en matière de qualité de service de centres d’appels en Amérique du Nord.
We’re proud to announce that for 4 years, including 2011, Cogeco call centres won the “Highest Customer Satisfaction” award in the telecommunications/TV category at the Annual SQM Awards, the Most Prestigious North American Call Centre recognition for Excellence in Service Quality.